Last Updated: 2/2/26
Welcome to Platinum Heating & Cooling (“we,” “us,” “our”). These Terms and Conditions (“Terms”) govern your access to and use of our website https://platinumheatingmi.com/ (“Website”) and the HVAC services we provide. By accessing or using this Website or requesting services from us, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our Website or request services.
1. Scope of Services
Platinum Heating & Cooling provides heating, ventilation, and air conditioning (HVAC) installation, repair, maintenance, and related services for residential and commercial customers throughout West Michigan, including service areas such as Jenison, Grand Rapids, Hudsonville, and surrounding communities.
Specific services we offer include, but are not limited to:
- HVAC system installation
- Furnace and air conditioning repair and replacement
- Routine maintenance
- New construction HVAC solutions
- Emergency service requests
- Maintenance membership plans
Service offerings may vary and are subject to availability and scheduling.
2. Use of the Website
You agree to use this Website only for lawful purposes and in a manner consistent with all applicable local, state, and federal laws. You agree not to:
- Interfere with or disrupt the Website or servers;
- Transmit any harmful code;
- Access any data not intended for you;
- Use the Website in a way that could damage, disable, or impair it.
We may revise or discontinue the Website at any time without notice.
3. Intellectual Property
All content on this Website, including text, graphics, logos, images, and software, is the property of Platinum Heating & Cooling or its licensors and is protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, modify, or use any content from this Website without our prior written consent.
4. Booking, Estimates, and Payments
- Requests for service or estimates submitted through the Website are requests only and do not guarantee service until confirmed by our team.
- Estimates provided are based on the information available at the time and may change upon inspection or scope changes.
- Payment terms, deposits, and methods will be communicated directly to you before work begins and are governed by separate service agreements or invoices.
5. Cancellations and Rescheduling
Service appointments may be rescheduled or canceled in accordance with our internal policies. You agree to provide timely notice in advance when canceling or rescheduling appointments. Fees may apply in certain circumstances.
6. Third-Party Services and Links
Our Website may contain links to third-party websites, products, or services that are not owned or controlled by us. We are not responsible for the content, policies, or practices of any third parties.
7. Limitation of Liability
To the maximum extent permitted by applicable law, Platinum Heating & Cooling and its affiliates, officers, employees, agents, suppliers, and licensors will not be liable for:
- Any indirect, incidental, special, consequential, or punitive damages;
- Any loss of profits, revenue, data, or business opportunities;
- Any claim arising from or related to your use of or inability to use the Website or services.
Our total liability to you for any claim under these Terms shall not exceed the amount you have paid for services rendered.
8. Dispute Resolution
These Terms are governed by the laws of the State of Michigan without regard to conflict of law principles. Any dispute arising in connection with these Terms or your use of this Website or our services will be resolved through binding arbitration in Michigan or in a court of competent jurisdiction if arbitration is not enforceable.
9. Changes to These Terms
We may revise these Terms at any time. When changes are made, the updated Terms will be posted on this page with the “Last Updated” date. Your continued use of this Website or services after modifications constitutes your acceptance of the revised Terms.
10. Contact Information
If you have any questions about these Terms or your rights, you may contact us:
Platinum Heating & Cooling
6659 Roger Drive, Suite B
Jenison, MI 49428
Phone: (616) 229-0444
Email: office@platinumheatingmi.com